Privacy Policy
M/S AKC Foods respects your trust and is committed to protecting your personal information. Learn how we handle, process, and secure your data.
Zero Payment Storage
We never store credit/debit card numbers, CVVs, or UPI PINs. Transactions are handled directly via ICICI Bank PG.
DPDP Act Compliant
Strict compliance with the Digital Personal Data Protection Act, 2023. We never rent, sell, or trade your personal information.
Verified Logistics
Shipping addresses and tracking are shared solely with Delhivery Express for end-to-end doorstep fulfillment.
Introduction & Statutory Scope
M/S AKC Foods (“AKC Foods”, “we”, “us”, or “our”), having its operational facility at Village-Jorian, Sirsa, Haryana – 125110 (GSTIN: 06BPHPK8727H1ZM, FSSAI Central/State License: 10820019000116), is committed to safeguarding your privacy rights.
This Privacy Policy explains how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website https://www.akcfoods.com and purchase our farm-fresh Desi Cow Ghee and traditional sweets, in accordance with the Information Technology Act, 2000, IT Rules (2011), and the Digital Personal Data Protection (DPDP) Act, 2023.
Personal Information We Collect
We collect information that you voluntarily provide to us when placing an order, registering an account, or reaching out for customer assistance:
- Contact & Identification Details: Full Name, Mobile Phone Number, and Email Address.
- Fulfillment Details: Complete Billing Address, Shipping / Delivery Address, Landmark, City, State, and Postal Code (PIN code).
- Log & Technical Activity: Dedicated IP address, browser type, device specifications, operating system, and session timestamps to verify orders and prevent bot attacks.
Payment Security & Bank Gateway Disclosure
All financial payment transactions initiated on our store are securely routed through ICICI Bank Payment Gateway (Orange PG) with 256-bit SSL/TLS end-to-end encryption.
- Zero Credential Storage: AKC Foods never captures, views, records, or stores your Credit Card, Debit Card, Net Banking login passwords, or UPI PINs on any server.
- PCI-DSS Compliant Redirection: Card authentication (3D Secure OTP) takes place entirely on ICICI Bank and the respective card issuing bank’s servers.
Purpose & Use of Collected Information
Your personal data is strictly utilized for legitimate business operations:
Order Fulfillment
Packaging, batching, invoicing, and delivering your products via courier.
Transactional Updates
Sending Delhivery tracking numbers, SMS notifications, and invoice receipts.
Support & Grievances
Resolving customer service inquiries, claims, transit damages, and refunds.
Fraud Prevention
Safeguarding against duplicate charges, card fraud, and unauthorized account access.
Information Sharing & Third-Party Partners
We do not sell, rent, or trade your personal information to marketing aggregators. Information is shared strictly on a need-to-know basis with verified partners:
- Logistics (Delhivery Express): Your recipient name, shipping address, and phone number are shared to facilitate parcel delivery and AWB tracking.
- Banking Partners (ICICI Bank Ltd.): Transaction IDs and payable amounts are transmitted to complete online payment authentication and T+1 settlements.
- Statutory & Law Enforcement: Disclosed only if compelled by law, court summons, or regulatory authorities in India.
Cookies & Retention Policy
We use standard session cookies to remember items in your shopping cart and maintain login states. You can modify your browser settings to decline cookies, though this may restrict checkout functionality.
Data is retained only as long as necessary to fulfill order obligations, maintain taxation books under Indian law, and resolve disputes.
Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the designated Grievance Officer are:
Grievance Officer
Abhishek Swami
Head of Customer Redressal
Business Entity
M/S AKC Foods
GSTIN: 06BPHPK8727H1ZM | FSSAI: 10820019000116
Direct Contact
+91 8875930933 / +91 9813160096
Mon – Sat: 9:00 AM – 6:00 PM IST