Shipping & Refund Policy
Everything you need to know about our fast pan-India delivery, order cancellations, transit protection, and refund processing.
Delhivery Express
Fast, reliable pan-India door delivery dispatched within 24–48 hrs.
100% Free Shipping
Zero shipping charges on standard prepaid orders across all Indian pincodes.
Transit Protection
Full free replacement in case of leakage, transit breakage, or defects.
5-7 Day Refunds
Approved refunds returned directly to the original payment source via ICICI PG.
Shipping Coverage & Logistics Operations
M/S AKC Foods (GSTIN: 06BPHPK8727H1ZM, FSSAI: 10820019000116) fulfills orders from our state-of-the-art packaging warehouse at Village-Jorian, Sirsa, Haryana – 125110.
We partner with India’s leading supply chain specialist, Delhivery Express Logistics, to guarantee safe, tamper-evident, and temperature-resilient delivery to over 19,000+ pincodes across the country.
Dispatch Timelines & Delivery Schedules
Each batch of Pure Desi Cow Ghee and traditional sweets is freshly packaged in food-grade, leak-proof materials and dispatched according to the schedule below:
| Destination Region | Typical Delivery Window | Courier Service |
|---|---|---|
| Metro Cities (Delhi-NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad) | 3 to 5 Business Days | Delhivery Express Air/Surface |
| Rest of India (Tier 2, Tier 3 & Regional Towns) | 4 to 7 Business Days | Delhivery Surface Express |
| Remote / Special Coverage Pincodes | 7 to 10 Business Days | Regional Registered Logistics |
* Note: Dispatch takes place within 24 to 48 hours of order confirmation (excluding Sundays and national holidays). Inclement weather or regional strikes may occasionally extend delivery timelines.
Order Tracking
As soon as your shipment is handed over to Delhivery, an automated SMS and Email notification containing your Air Waybill (AWB) Tracking Number will be dispatched to your registered contact credentials.
Track your package online anytime
Get step-by-step transit checkpoints from Sirsa warehouse to your home.
Order Cancellation Policy
Cancellation Prior to Dispatch:
You may cancel your order free of charge within 4 hours of placement, or anytime before the order status transitions to Dispatched. You can initiate cancellation by reaching out to our support helpline at +91 8875930933 or emailing devbyswami.ai@gmail.com. A 100% full refund will be processed immediately.
Cancellation Post-Dispatch:
Once your parcel has been picked up by Delhivery and the AWB is assigned, orders cannot be cancelled mid-transit due to courier logistical constraints.
Return, Replacement & Refund Policy
Under Food Safety and Standards Authority of India (FSSAI) hygiene regulations, food products and ghee once opened cannot be accepted for routine return. However, customer safety and satisfaction are guaranteed.
Eligible Conditions for Free Replacement or Refund:
- Package arrives damaged, punctured, broken, or leaking during transit.
- Incorrect product variant or quantity dispatched compared to your invoice.
- Product received is past its labeled expiration or shows a manufacturing seal defect.
How to File a Return / Refund Claim:
- Report the issue within 48 hours of receiving the consignment.
- Email devbyswami.ai@gmail.com or WhatsApp +91 8875930933 with your Order ID, invoice copy, and clear unboxing photos/video depicting the damage or defect.
- Our quality team will review and approve your claim within 24 business hours.
Refund Processing Timelines (Bank Standards)
Once a refund is approved by our quality team, it is initiated back to your original source of payment (Credit/Debit Card, UPI, or Net Banking) via ICICI Bank Payment Gateway within 24 to 48 hours.
As per standard Reserve Bank of India (RBI) inter-bank clearing guidelines, the funds will reflect in your bank account or credit statement within 5 to 7 working days.
Customer Support & Grievance Contact
For shipping inquiries, delayed parcels, or replacement requests, contact our designated redressal team:
Customer Support Officer
Abhishek Swami
Head of Customer Redressal
FSSAI & GSTIN
M/S AKC Foods
GSTIN: 06BPHPK8727H1ZM | FSSAI: 10820019000116
Direct Helpline / WhatsApp
+91 8875930933 / +91 9813160096
Mon – Sat: 9:00 AM – 6:00 PM IST